Privacy Policy

Framewerx (Austin Westermann) is the service provider responsible for the information described in this policy. We operate from British Columbia, Canada. You can reach us at info@framewerx.app or 1-250-463-3727.

• Contact and business information you submit through our forms, such as name, work email, company, phone number, team size, and the details of your inquiry.
• Client materials supplied for production, including raw video and photo footage, existing SOPs, safety sheets, policies, legacy training documents, and other operational reference material.
• Workforce records generated inside your Workspace, such as employee training assignments, quiz results, completion history, and competency validation records.
• Account and usage data, including login activity, Workspace configuration, device and browser information, IP address, and technical logs.
• Website analytics and advertising measurement data collected through cookies and similar technologies, including the Meta Pixel.

• To perform the extraction, editing, technical writing, quiz engineering, portal configuration, and hosting services described in your agreement.
• To create, deliver, and maintain SOPs, training documents, quizzes, and your Workspace library.
• To respond to inquiries, schedule discovery calls, provide support, and administer billing.
• To operate, secure, monitor, and improve the platform.
• To measure website performance and the effectiveness of our marketing.
• To meet legal, tax, and recordkeeping obligations.

We do not sell personal information, and we do not use your confidential operational material to train publicly available models or to build products for other clients.

You permanently retain ownership of all raw footage you submit, all uploaded legacy documentation, and all employee training and compliance records generated for your workforce. You also retain all ownership rights you already hold in your proprietary procedures, trade practices, methods, pricing information, and operational knowledge. We process this material solely to deliver the services you have engaged us for.

Your raw footage, internal procedures, trade practices, specialized tools, pricing strategies, employee information, customer information, operational teachings, legacy documents, and other non-public business information are treated as Confidential Information. Access is limited to personnel and contractors who need it to perform the work, and they are bound by equivalent confidentiality obligations.

We may use de-identified and aggregated technical usage data to operate, secure, and improve the platform, provided the data cannot reasonably identify you, your employees, your procedures, or your confidential operational methods.

We rely on third-party providers for hosting, storage, authentication, email delivery, payment processing, and analytics. These providers may process information on our behalf under contractual confidentiality and security commitments, and only for the purpose of supporting our services. Information may be stored or processed in Canada, the United States, or other jurisdictions where our providers operate.

Our website uses cookies and similar technologies for essential functionality, analytics, and advertising measurement, including the Meta Pixel. You can block or delete cookies through your browser settings, and you can manage ad personalization through your Meta account settings. Blocking cookies may affect some site features.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data, including access controls and encrypted storage. No internet-connected service can guarantee absolute security. If we confirm a security incident that materially affects your Confidential Information, we will notify you without unreasonable delay.

While your plan is active, we retain your Workspace content and workforce records so the service remains available to your team. After cancellation, content is retained for a 90-day recovery window. After that period, we permanently delete your content from active production systems and allow residual encrypted backup copies to expire through the ordinary backup-rotation cycle, except where retention is required by law, dispute preservation, fraud prevention, or legitimate financial recordkeeping. Deleted Workspace content may not be recoverable.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you, withdraw consent where processing is based on consent, and unsubscribe from marketing emails at any time. Employees of a client business should direct requests to their employer, who controls the workforce records in their Workspace; we will support the employer in responding. To make a request, email info@framewerx.app.

Framewerx is a business-to-business service and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16.

This policy is governed by the laws of British Columbia and the federal laws of Canada applicable there.

We may update this policy as our services evolve. Material changes will be reflected by a revised effective date at the top of this page, and continued use of the platform after an update constitutes acceptance of the revised policy.

Framewerx (Austin Westermann)
info@framewerx.app
1-250-463-3727
British Columbia, Canada